EUC Analyst
Are you a proactive IT Support Specialist who enjoys solving problems and helping people? Join a global organisation where your work supports critical care and business operations. As part of the Site Support team, you’ll provide Level 2 technical support across hardware, software, and network environments, troubleshooting remotely and in person to ensure uptime and smooth performance.
What you’ll do
- Resolve incidents and service requests via the Sonic IT Service Desk (ITSM System)
- Support and maintain Active Directory, DNS, DHCP, Exchange, VMware, and File/Print Servers
- Work closely with vendors and internal teams to optimise system performance
- Maintain accurate documentation and uphold SLAs/KPIs
- Participate in project delivery, on-call support (1 in 3 weeks), and occasional travel
What you’ll bring
- Proven experience in Level 2 IT Support or Desktop/Field Support roles
- Strong knowledge of Microsoft and network-based systems
- Excellent customer service and communication skills
- Organised, detail-driven, and reliable — you take pride in delivering quality support
- Valid Australian Driver’s Licence and ability to travel within Australia
Why join?
- Work for a global leader supporting essential operations
- Be part of a collaborative, supportive, and technically capable team
- Competitive salary
Ideally, you will have experience working in highly regulated or operationally critical environments such as financial services, banking, insurance, superannuation, utilities, government, managed service providers (MSP), where reliability and service continuity are essential.
Apply now to join a team that keeps critical systems running smoothly. To be considered you must possess the right to work in Australia without restrictions.